Version:1.5.0.20 freezes when selecting videos

[bnzigt]

Frozen Screen

After-select-video-p1.png (162.48 KiB) Viewed 11185 times

Before Image

Before-select-video.png (126.69 KiB) Viewed 11185 times

When running version 1.5.0.20, on a 2 core 4gb ram E1200 @ 1.6GH, Intel G31/G33 video machine the application freezes when selecting <video> button. General fault is Problem Event Name:AppHangB1.

Error Log:
---------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: v_ride.x64.exe
Application Version: 1.5.0.20
Application Timestamp: 56404780
Hang Signature: 67e4
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 67e4277cc210a70406884f4bc846bfdb
Additional Hang Signature 2: aa1b
Additional Hang Signature 3: aa1bbf36f94521285f9cafdfd37a69c0
Additional Hang Signature 4: 67e4
Additional Hang Signature 5: 67e4277cc210a70406884f4bc846bfdb
Additional Hang Signature 6: aa1b
Additional Hang Signature 7: aa1bbf36f94521285f9cafdfd37a69c0

Please Advise.
Many Thanks

[admin]

Well. Reading specs for G31 it appears to be very old system with grossly underpowered graphics. We have no means of testing our software on such machines so the best I can recommend is to try with some better hardware.

[rgurney]

Using a Dell XPS 7100 with AMD Phenom II X6 1090T processor 3.2 GHz - 8GB ram, I get a 7 second hang when clicking on videos. Resolves spontaneously. No big deal but just thought I'd mention it.

[admin]

Using a Dell XPS 7100 with AMD Phenom II X6 1090T processor 3.2 GHz - 8GB ram, I get a 7 second hang when clicking on videos. Resolves spontaneously. No big deal but just thought I'd mention it.

A sent you email. Please check.

[admin]

Please Advise. Many Thanks

We've since released new update that might have something to do with the problem you experiencing:

http://veloreality.com/forum/viewtopic.php?f=9&t=153

Fair warning. In your case it could still be old incompatible card/driver and will not work but it is worth to try. I am also sending it by email just in case

[charliedurrant]

I tried the software on a Dell Optiplex 745 /(4GB ram, onboard graphics, directx 9), I use one as a media center and the latest version as of yesterday. Partial video acceleration is selected and the freeze on the video tab occurred.

I'm happy to allow the machine to be remote controlled if it would help find the problem? the PC runs windows 8.1 Media center perfectly well.

Charlie

[admin]

I tried the software on a Dell Optiplex 745 /(4GB ram, onboard graphics, directx 9), I use one as a media center and the latest version as of yesterday. Partial video acceleration is selected and the freeze on the video tab occurred.

I'm happy to allow the machine to be remote controlled if it would help find the problem? the PC runs windows 8.1 Media center perfectly well.

Charlie

Would be more then willing to help live (here is how: http://veloreality.com/forum/viewtopic.php?f=4&t=94) however reading the specs for this particular system it lists Intel Graphics 965 which is DX9 only (we use directx 10). So the software will not work on that computer no matter what. Sorry bout that but for various reasons I just could not go with DX9. But even if I did this particular card is too basic/low power to do anything.

BTW Hi Charlie. I remember talking to you few years ago when were were swimming in the same boat So you still more then welcome to pop out for chat on Skype

[admin]

....

We have since received report from you that the update solved a problem.