KICKR FAQ, SIGNAL DROPS
Posted: Sat May 03, 2014 6:33 pm
I can do live support over Skype/Teamviewer combination. Will be much faster
than exchanging posts. My Skype_ID is poukhov_kostya.
For faster replies try to use email. Due to various reasons I am not browsing
forums nearly as often as I am reading my email
Special note for KICKR users in regards to signal drops
1) Make sure to update KICKR to it's latest firmware (1.3.8 at the moment)
2) Do not run any ANT+ receiver like Garmin head unit in parallel. We were warned by Wahoo about it.
3) Try to avoid ANT+ SUUNTO MOVESTICK MINI. It does not have good radio and leads to frequent intermittent transmission loss. We have contacted couple of other software vendors and they confirmed the same. Use ANTUSB-m stick from Garmin. Place stick as close as possible to your ANT+ KICKRs. Use USB extension cable if needed. ANTUSB-m stick from Garmin can be ordered from our online store or from many other online vendors.
4) If you have to use long USB cable to place ANT+ stick close to your KICKR try to get so called ACTIVE USB EXTENSION cable or USB 3.0 cables, Not the regular USB 2.0 ones. They're plentiful on Amazon and other online retailer sites.
5) General signal interference. Here is a message from one of the customers for kicks:
Hi think I know why my KICKR sometimes have drop outs. I just bought a wireless Lan Card for my computer. After that a lot of drop outs.. After I turned of the wireless Lan card nearly no problems
Changing channel on your wireless router/relocating it happened to fix drops in some instances as well
6) Do not plug ANT stick to auxiliary USB ports on your monitors/keyboards. Those ports do not work very well. One customer had problem just because he had ANT+ stic plugged into USB port of his Apple keyboard. Always use ports on your computer or at least powered USB hubs.
7) Make sure when you "Learn"/Pair your ANT+ devices you click "Save" button in ANT+ devices section. If you did not click "Save: the software will keep scanning for new sensors and this will cause drop outs
8) Make sure that if you paired to any ANT+ sensor other then KICKR that they're present an active. If any sensor were previously [aired with and not currently active (low battery/whatever else) the software will keep scanning for that sensors and it will cause drops on other channels.
than exchanging posts. My Skype_ID is poukhov_kostya.
For faster replies try to use email. Due to various reasons I am not browsing
forums nearly as often as I am reading my email
Special note for KICKR users in regards to signal drops
1) Make sure to update KICKR to it's latest firmware (1.3.8 at the moment)
2) Do not run any ANT+ receiver like Garmin head unit in parallel. We were warned by Wahoo about it.
3) Try to avoid ANT+ SUUNTO MOVESTICK MINI. It does not have good radio and leads to frequent intermittent transmission loss. We have contacted couple of other software vendors and they confirmed the same. Use ANTUSB-m stick from Garmin. Place stick as close as possible to your ANT+ KICKRs. Use USB extension cable if needed. ANTUSB-m stick from Garmin can be ordered from our online store or from many other online vendors.
4) If you have to use long USB cable to place ANT+ stick close to your KICKR try to get so called ACTIVE USB EXTENSION cable or USB 3.0 cables, Not the regular USB 2.0 ones. They're plentiful on Amazon and other online retailer sites.
5) General signal interference. Here is a message from one of the customers for kicks:
Hi think I know why my KICKR sometimes have drop outs. I just bought a wireless Lan Card for my computer. After that a lot of drop outs.. After I turned of the wireless Lan card nearly no problems
Changing channel on your wireless router/relocating it happened to fix drops in some instances as well
6) Do not plug ANT stick to auxiliary USB ports on your monitors/keyboards. Those ports do not work very well. One customer had problem just because he had ANT+ stic plugged into USB port of his Apple keyboard. Always use ports on your computer or at least powered USB hubs.
7) Make sure when you "Learn"/Pair your ANT+ devices you click "Save" button in ANT+ devices section. If you did not click "Save: the software will keep scanning for new sensors and this will cause drop outs
8) Make sure that if you paired to any ANT+ sensor other then KICKR that they're present an active. If any sensor were previously [aired with and not currently active (low battery/whatever else) the software will keep scanning for that sensors and it will cause drops on other channels.