Search found 736 matches

by admin
Sun Jun 13, 2021 7:30 pm
Forum: Software Support
Topic: Duplicate ID. Also can't pass getting updates stage.
Replies: 0
Views: 10

Duplicate ID. Also can't pass getting updates stage.

Rarely but sometimes software configuration database might get corrupted. Most likely at this point you will see message box that starts with "Duplicate ID ..." or something like that and it is impossible to pass that stage. In this case Kill the software, reboot your PC and erase corrupte...
by admin
Sun Jun 13, 2021 7:12 pm
Forum: Software Support
Topic: Website Map links missing
Replies: 1
Views: 13

Re: Website Map links missing

Please contact me by email. I very rarely check the topic. Anyways I reported it to our web programmer. Give some time and it'll be fixed
by admin
Fri Mar 26, 2021 2:23 am
Forum: FAQ (Frequently Asked Questions)
Topic: How to connect ANT FE-C trainer
Replies: 0
Views: 154

How to connect ANT FE-C trainer

Make sure you download and read appropriate section of user guide from: https://www.veloreality.com/exs_v_ride/v-ride_manual_v1.0.pdf as it explains the process in more details. Software only works with ANT FE-C compliant trainers. Plug in ANT+ stick into free USB port on your PC/laptop. It is highl...
by admin
Sat Mar 28, 2020 6:48 am
Forum: Software Support
Topic: Can not start ride. "Start ride" button is disabled
Replies: 0
Views: 5971

Can not start ride. "Start ride" button is disabled

This happens when your software is not connected to any trainer. Make sure you have ANT+ stick plugged to your PC and recognized. Go to "Settings" tab and then click"ANT devices" and then "Search". The whole process explained in more details in user guide: https://www.v...
by admin
Fri Mar 20, 2020 4:38 pm
Forum: Software Support
Topic: Forum Dead?
Replies: 1
Views: 2389

Re: Forum Dead?

Well we've got seek of fighting spam so I disabled the forum. Not sure why it let's you post but whatever. For tech support you are more than welcome to use our contact form. The contact form is our official help method anyways as I really do not have time to check the forums
by admin
Mon Feb 24, 2020 5:30 am
Forum: FAQ (Frequently Asked Questions)
Topic: Transfering software/videos to another PC
Replies: 0
Views: 6934

Transfering software/videos to another PC

1) find location of your veloreality software (file name is v_ride.x64.exe . You can use search function on windows for that. Copy v_ride.x64.exe and associated Data folder to new computer. Alternatively you can install software on new computer and only copy Data folder. This will preserve all your ...
by admin
Thu Dec 26, 2019 9:57 pm
Forum: FAQ (Frequently Asked Questions)
Topic: Registration Limit reached
Replies: 0
Views: 3301

Registration Limit reached

You are allowed to register your video on up to 2 Hard Drives.
Multiple Registrations on the same hard drive counted as 1.
After that you have to ask us to reset registration counters
using contact form

Note: you can not register video residing on networked drive or SD card
for security reasons.
by admin
Thu Mar 21, 2019 2:02 am
Forum: Software Support
Topic: Murlo Loop 1,2 Missing Standard Segments
Replies: 4
Views: 3665

Re: Murlo Loop 1,2 Missing Standard Segments

I think I know what that is. You got bad ride definition data with the incorrect names in your data/videodef folder, slipped there by accident. Close the software, delete you data/videodef folder and start software again. It will recreate the deleted folder and download correct content from our serv...
by admin
Wed Mar 20, 2019 9:52 am
Forum: Software Support
Topic: Murlo Loop 1,2 Missing Standard Segments
Replies: 4
Views: 3665

Re: Murlo Loop 1,2 Missing Standard Segments

This is very strange. I just did fresh software install to check and all looks tip-top:
Image
by admin
Sat Mar 16, 2019 5:41 am
Forum: New Software Releases
Topic: Update question
Replies: 3
Views: 3582

Re: Update question

All issues are sorted by live support